Mike F Robbins

Problem:
I’m currently ruuning Windows 7 Ultimate Edition and Office 2007 Professional Plus. I receive “Microsoft Office Outlook has stopped working Windows is checking for a solution to the problem” just about everytime I use Outlook:

Application Event Log Error Message:

Event ID: 1000 Task Category: (100) Level: Error Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6504.5000, time stamp: 0×49e7f47e Faulting module name: olmapi32.dll, version: 12.0.6504.5000, time stamp: 0×49e7f423 Exception code: 0xc0000005 Fault offset: 0×00051a61 Faulting process id: 0xc1c Faulting application start time: 0×01ca340a023dfe6b Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: c:\progra~2\micros~1\office12\olmapi32.dll

Solution:
Unknown. I have run “outlook /cleanviews” and scanpst.exe on my pst to fix all errors that were found with it. I am still experiencing this problem. If anyone has a solution for this problem, please comment.

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Problem:
You receive the error message “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator” when clicking on a hyperlink from any office application after updating Internet Explorer to version 7 or 8. The specific error I received was:

Solution:
Change the registry value in [HKEY_CLASSES_ROOT\htmlfile\shell\open\command] from “C:\Program Files\Internet Explorer\IEXPLORE.EXE” -nohome to “C:\Program Files\Internet Explorer\iexplore.exe” -nohome . The update of Internet Explorer apparently changes the executable name in the registry to upper case. Simply changing the name of the executable in the registry back to lower case resolves this problem.

You can also copy the text below, paste it into notepad, and save it as “html_fix.reg”. Make sure the file extension is “.reg” and not “.txt”. Double click the .reg file to fix the issue:
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]
@=”\”C:\\Program Files\\Internet Explorer\\iexplore.exe\” -nohome”

Before:

After:

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